About Us
About United Transportation Services Inc
Dedicated to providing compassionate medical transportation that puts patients first
At United Transportation Services Inc (UTS), we believe that accessing healthcare should never be a challenge. Since our founding, we’ve been committed to bridging the gap between patients and their medical care through safe, reliable non-emergency medical transportation.
Our NEMT services aren’t just about getting from point A to point B – they’re about dignity, compassion, and ensuring every patient receives the respectful care they deserve during their health journey.
Our Mission
To deliver safe, reliable, and patient-centered non-emergency transportation that supports our clients’ health journeys. We are committed to removing transportation barriers that prevent individuals from accessing essential medical care, therapy sessions, and wellness appointments.
Every ride with UTS is designed with the patient’s comfort, safety, and dignity as our highest priorities.
Our Vision
To be the most trusted NEMT partner for patients, families, and healthcare providers through uncompromising safety, service, and technology. We envision a future where medical transportation is seamless, stress-free, and accessible to all who need it.
Through continuous innovation and unwavering commitment to excellence, we strive to set the gold standard for non-emergency medical transportation services in South Florida and beyond.
The Values That Drive Our Medical Transport Services
Safety First
Every ride is planned with patient safety as the absolute priority. Our comprehensive safety protocols, regular vehicle maintenance, and certified driver training ensure that every journey is as secure as possible.
- Rigorous driver background checks and medical training
- Regular vehicle safety inspections and maintenance
- HIPAA-compliant patient information handling
- Emergency response protocols for all situations
Compassion
We treat every patient with respect, dignity, and empathy in every interaction. Our patient care attendants understand that medical appointments can be stressful, and we’re here to provide comfort and support.
- Respectful, patient-centered care approach
- Understanding of diverse medical needs and conditions
- Emotional support during difficult health journeys
- Cultural sensitivity and personalized service
Reliability
On-time arrivals, accurate scheduling, and clear communication are the foundations of our service. When you book medical appointment transportation with UTS, you can count on us to be there when you need us.
- Dispatch and scheduling availability
- Real-time GPS tracking for accurate arrival times
- Proactive communication about any changes
- Backup systems to ensure no missed appointments
Privacy
HIPAA-compliant handling of patient information and medical privacy is non-negotiable. We understand the sensitive nature of medical information and maintain strict confidentiality protocols.
- Secure patient information systems
- Trained staff in medical privacy requirements
- Confidential scheduling and dispatch processes
- Protected patient communication channels
Accountability
Transparent processes and continuous improvement guide everything we do. We take responsibility for our service quality and constantly seek ways to better serve our patients and healthcare partners.
- Regular service quality assessments
- Patient feedback integration
- Transparent pricing and service policies
- Continuous staff training and development
Why Healthcare Providers & Families Choose United Transportation Services
Nationwide-Standard Safety Protocols
Our medical transportation meets and exceeds industry safety standards with comprehensive driver training, vehicle maintenance programs, and emergency response procedures.
Dispatch with Rapid Response
Whether it’s a scheduled appointment or urgent non-emergency transport, our dispatch team is available around the clock with rapid response capabilities and real-time coordination.
Real-Time GPS Tracking
Families and healthcare providers can track rides in real-time, providing peace of mind and enabling better coordination of care appointments.
Modern, Accessible Fleet
Our vehicles are specifically designed for medical patient transport with:
- Wheelchair accessible vans with secure lift systems
- Capable vehicles for bed-bound patients
- Climate-controlled environments for patient comfort
- Regular sanitization and safety equipment
Certified Medical Transport Team
Every member of our team receives specialized training in:
- Patient care and assistance techniques
- Medical equipment handling and safety
- Emergency response and first aid
- HIPAA compliance and privacy protection
Serving South Florida with Reliable NEMT Services
United Transportation Services Inc proudly serves patients throughout South Florida, providing dependable medical transportation across:
- Miami-Dade County - Complete coverage including Miami, Homestead, Kendall, and surrounding areas
- Broward County - Serving Fort Lauderdale, Hollywood, Pembroke Pines, and neighboring communities
- Extended Coverage - Long-distance medical transport for specialized care facilities
Whether you need wheelchair accessible transportation to a routine appointment in downtown Miami or transport to a specialized facility in Broward, we’re equipped to serve your medical transportation needs throughout our coverage area.
Our Promise to Every Patient
At United Transportation Services Inc, we understand that choosing a medical transport provider means trusting us with your health, your time, and your peace of mind. That’s why we’ve built our entire organization around one simple promise: to provide the safest, most reliable, and most compassionate non-emergency medical transportation in South Florida.
Every policy we create, every team member we hire, and every vehicle we add to our fleet is evaluated against this commitment to excellence. Because when you’re dealing with health challenges, the last thing you should worry about is whether your ride will show up on time.
Ready to Experience Reliable Medical Transportation?
Join thousands of patients, families, and healthcare providers who trust UTS for their non-emergency medical transportation needs. Experience the difference that professional, compassionate care makes.