By booking or using transportation services from United Transportation Services Inc (UTS), you agree to the following terms and conditions:

1. Service Commitment

• UTS provides non-emergency medical transportation (NEMT) only.

• Our services include wheelchair transport, stretcher transport, and patient assistance.

• We operate 24/7 but all rides are subject to scheduling availability.

2. Passenger Responsibilities

• Provide accurate information during booking (pick-up/drop-off location, medical needs, mobility requirements).

• Be ready at the scheduled time to avoid delays.

• Use seat belts, safety restraints, or wheelchair securements as required.

• Treat drivers and staff with courtesy and respect.

3. Scheduling & Cancellations

• All rides must be booked in advance through phone, email, or online request.

• Same-day or urgent bookings are subject to vehicle availability.

• Cancellations should be made at least 24 hours in advance to avoid service fees.

4. Safety & Liability

• UTS follows strict safety protocols and maintains vehicles regularly.

• UTS is not liable for delays due to weather, traffic, accidents, or events beyond our control.

• Passengers must disclose any special medical conditions in advance.

5. Payment & Insurance

• If services are billed through insurance or a healthcare provider, coverage must be verified in advance.

• Patients are responsible for any fees not covered by insurance.

• Private pay rides must be paid in full at the time of service or as agreed upon.

6. Privacy & Confidentiality

• All patient information is handled in accordance with our Privacy Policy and HIPAA standards.

7. Modification of Terms

• UTS reserves the right to update these Terms & Conditions at any time.

• Continued use of our services after updates means you agree to the revised terms.